Solvis GmbH chooses Chapter

‍Why Solvis chose Chapter

‍Solvis stands apart in the heating market by focusing on integrated energy solutions rather than single products. Their award-winning SolvisMax energy manager combines solar thermal, heat pumps, biomass, and traditional heating sources, creating exactly the technical complexity where AI-powered support makes the biggest difference.

"Our installers work with sophisticated systems that require precise technical knowledge," explains Production and Tech leader Claas Rühling. "When they encounter installation questions or error codes in the field, they need instant access to accurate, Solvis-specific procedures, not generic heating advice."

Chapter’s AI platform provides exactly that: immediate access to Solvis’s own technical documentation, training materials, and troubleshooting procedures, all optimized for the energy sector’s unique requirements.

Next to that Solvis  wanted to give homeowners direct access to trustworthy product knowledge. That’s why the company is also implementing Chapter Consumer Assist: a 24/7 AI chatbot on their website that answers consumer questions instantly, directly from Solvis’s own manuals and product data.

Strategic implementation

‍While the heating industry typically sees support demands surge by 40% during winter months, Solvis is implementing Chapter's platform now, before the seasonal pressure builds. This proactive approach allows them to optimize the system and train their team when support volumes are manageable.

What this partnership enables

‍With Chapter’s AI handling routine queries from both professionals and end-users, Solvis’s support specialists can focus on complex problem-solving and strategic support. The platform eliminates time-wasting searches through fragmented documentation, providing instant access to the exact procedures installers and consumers need.

Welcome to Chapter, Solvis. Together, we're building the technical support infrastructure that enables sustainable heating solutions to scale across Germany.