When we encounter an unexpected error in the field, having instant access to shared solutions makes all the difference. Instead of waiting for someone to discover and pass on the fix, it’s available right away for everyone. It’s heaven — it’s great.

Since we have two systems (CRM and performance system), it’s great that Chapter AI provides a single source of information.

When a customer calls, I immediately open Chapter and type in the question while I’m still on the line. And it quickly gives me an answer.

When our installers encounter installation questions or error codes in the field, they need instant access to accurate, Solvis-specific procedures, not generic heating advice.

He came up with an answer that really made me happy. The information came from different documents, and he had put it together neatly