Where AI actually makes
a difference
From overloaded support teams to scattered documentation, Chapter’s agents are built to solve real problems — not just answer questions
HVAC
Batteries
Transformers
EMS
HV Equipment
EV Chargers
Inverters
HV Equipment
EV Chargers
Inverters
HVAC
Batteries
Transformers
EMS
Where Chapter makes impact
Tackle your top operational bottlenecks
These are the challenges we see again and again — across support, sales, and operations. Explore how Chapter’s AI agents and chatbots resolve them, fast.
Boosting support efficiency
Company
EMS OEM (Energy Management Systems)
Employees
50 FTE
Market
Benelux
Challenge: Support overload was slowing growth
With over 1,000 monthly support tickets and complex EMS installations involving third-party hardware, response times exceeded 48 hours — delaying projects and dropping customer satisfaction by 15%. Meanwhile, AI-powered competitors were resolving tickets twice as fast.
Chapter Approach
Agent Assist
4 agents (1st & 2nd line support)
Real-time access to product specs, installation flows, troubleshooting steps & FAQs
Faster, more confident replies
Field Assist
160 partner companies × 10 installers each
24/7 self-service help via embedded widget
Installers access all support docs directly from their own app
Tangible Results
3x
-40%
90%
2,390
(890 via Agent Assist, 1,500 via Field Assist)
+1.9
Further AI Augmentation
Based on strong adoption and measurable impact, the company is now expanding its use of Chapter AI with two new agents: the Manual Update Detector Agent, which flags outdated or missing documentation by analyzing ticket history, and the Ticket Clustering Agent, which identifies recurring issues to support proactive product and process improvements.
0.5 FTE
Theo
Ticket Cluster Agent
1 FTE
Manny
Manual Update Detector Agent
Scaling winter support
Company
Heat Pump Manufacturer
Employees
500 FTE
Market
Germany, Netherlands, France
Challenge: Seasonal support overload was breaking the system
Each winter, support volumes surged past 6,000 tickets per month due to heating issues. Installers faced long waits, homeowners were left in the cold, and response times exceeded 72 hours. Customer satisfaction dropped by 20%, and installers began switching to more responsive OEMs. Meanwhile, competitors using AI support slashed resolution times by 60%.
Chapter Approach
Agent Assist
12 agents across first- and second-line support
Real-time access to product specs and technical documentation
Instant look-up of guides and error code resolutions
Field Assist
480 partner companies × 10 installers each
24/7 access to support docs inside the OEM platform
AI-enabled search to reduce installer questions and speed up on-site fixes
Tangible Results
3x
-40%
80%
7,080
+5.7
Further AI Augmentation
To handle future winters with even more resilience, the company is expanding its AI footprint. Many seasonal issues follow repeatable patterns — such as recurring error codes, firmware mismatches, and outdated troubleshooting steps. To address this, they’re deploying the Field Assist Agent, which delivers real-time, contextual answers to installers in the field, and the Ticket Resolver Agent, which automates the resolution of common, repetitive issues using pre-trained workflows — reducing workload and speeding up support.
1.5 FTE
Filo
Field Assist Agent
2 FTE
Tim
Ticket Resolver Agent
Smarter support for solar & storage
Company
Solar Inverter & Battery Manufacturer
Employees
200 FTE
Market
UK, Germany, Netherlands, France
Challenge: Support delays were stalling battery rollouts
Following a surge in demand for battery systems, the support team faced over 2,000 incoming tickets each month and couldn’t keep up — installers were waiting over 48 hours for answers. That meant slower installations, frustrated partners, and a 15% drop in customer satisfaction within six months. Competitors adopting AI assistants cut response times in half, improving both loyalty and operational efficiency.
Chapter Approach
Agent Assist
8 agents supported with instant access to technical specs and troubleshooting
Smart search across internal knowledge base for faster, more accurate answers
Fast look-up of error codes and FAQ responses
Field Assist
320 installer companies × 5 technicians each
Embedded 24/7 support directly in OEM platform and mobile app
All technical docs instantly searchable to reduce calls and emails
Tangible Results
2x
-33%
78%
4,720
+3.8
Further AI Augmentation
To stay ahead of rising complexity, the company is expanding its AI capabilities. Field teams often struggled to cross-reference firmware logs or adjust system settings during complex battery and inverter installations. With Chapter AI, installers now get real-time support directly in the field — without relying on back-office staff. The Field Assist Agent provides instant access to relevant documentation and log-based insights to resolve issues faster, while the Setting Configuration Agent enables technicians to safely adjust system settings via the chatbot, streamlining troubleshooting and minimizing delays.
1.5 FTE
Filo
Field Assist Agent
1.5
Seth
Setting Configuration Agent
Numbers speak for themselves
Faster resolutions, fewer tickets, more conversions.
+40%
-40%
+24%
0
Trusted by industry leaders like
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When our installers encounter installation questions or error codes in the field, they need instant access to accurate, Solvis-specific procedures, not generic heating advice.
Since we have two systems (CRM and performance system), it’s great that Chapter AI provides a single source of information.
When a customer calls, I immediately open Chapter and type in the question while I’m still on the line. And it quickly gives me an answer.
He came up with an answer that really made me happy. The information came from different documents, and he had put it together neatly
