How Chapter AI integrates your environment
Chapter works with your existing documentation and tools — no major IT overhaul required.
HVAC
Batteries
Transformers
EMS
HV Equipment
EV Chargers
Inverters
Step 1: Chapter plug-and-play architecture
Connect your tools, platforms, and data sources
Chapter AI syncs directly with your existing folders, wikis, or tools. No formatting, tagging, or prep required — just connect and go.
Step 2: Deploy AI Chatbots
Place smart chatbots where you need them
Your chatbot becomes the first touchpoint — resolving common questions with real-time answers from your connected systems.
Agent Assist
Empower your support agents and other colleagues with fast and easy access to your full (product) knowledge database — via the Chapter AI chatbot.
Field Assist
Make your support available 24/7 to workers in the field — by integrating the Chapter AI chatbot into your app or website.
Consumer Assist
Give your customers 24/7 access to trusted product knowledge — through the Chapter AI chatbot on your website.
Step 3: AI Agents that help empower your team
Activate Sector-specific Agents
When chat alone isn’t enough — Chapter activates the right AI Agent. These agents handle the repetitive tasks in your workflows. AI Agents are activated 20% of time — when a request requires action, not just answers.
Service & Support
These agents instantly detect malfunctions, trigger automated recovery in your systems, and deliver context-aware troubleshooting support to your operational teams — whether prompted by system alerts or field queries.
Built for critical uptime
Detects, diagnoses, and acts in real-time
Supports field and remote teams simultaneously
Example Scenarios
A Field Assist chatbot resolves 80% of incoming technician questions without escalating to human support
A firmware mismatch is detected — an agent safely updates the system in the background
A technician scans a serial number — the system agent retrieves logs and config data instantly
Sales & Marketing
Instantly identifies buyer intent signals, launches targeted engagement actions across your stack, and delivers context-aware product guidance — whether triggered by user behavior or inbound queries.
Built for revenue acceleration
Understands context across tools (CRM, web, chat)
Acts fast on real buyer intent
Example Scenarios
A Consumer Assist chatbot answers 80% of inbound product questions, guiding from curiosity to quote
A potential buyer lingers on a spec sheet — an agent sends a custom comparison PDF
A distributor starts a pricing discussion — the system drafts a tailored quote, factoring in stock and margin
R&D and Product
Monitors compliance risks and aggregates user feedback, triggered by document changes, support cases, or chatbot queries from product or engineering teams.
Built for continuous improvement
Translates feedback into product actions
Supports compliance, documentation, and iteration
Example Scenarios
An Agent Assist chatbot answers engineers’ recurring questions about specs, firmware versions, and known issues — cutting time spent searching documents
A spike in chat complaints about a feature triggers a product signal — agent flags it for prioritization
A compliance document update prompts an agent to scan for impacted local versions and notifies responsible leads
Step 4: Observe the results
Faster resolutions, fewer tickets, more conversions.
Chatbots handle questions. Agents handle tasks. Together, they automate workflows and allow your team to focus on tasks that create value.
+40%
-40%
+24%
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Security & Hosting
Enterprise-grade security by Default
Free up 6+ hours of manual tasks per week with a dedicated AI agent — trained for your business
End-to-end encryption
All data is encrypted in transit (TLS 1.2+) and at rest (AES‑256), by default
No data training by default
Your data stays yours — we never use it for AI training unless you give explicit permission
Full auditability and access control
Detailed audit logs and fine-grained permission management for full visibility and control
Your content is safe with us
EU GDPR Compliant
ISO-certification 27001
in progress
Made & hosted in Europe
EU Artificial Intelligence Act
FAQ
Frequently Asked Questions
Do we need to format or tag our documentation first?
No — Chapter AI syncs with your existing folder structure and reads documents as they are. No manual tagging required.
What happens when our documentation changes?
Your AI agents automatically update in the background. There’s no need to re-upload or retrain them.
Can we restrict what certain agents can access?
Yes. Admins have full control over which agents see what content, down to the folder or document level.
Where is our data stored?
We offer EU- or US-based cloud storage options, and follow strict encryption standards (TLS 1.2+, AES 256-bit).
Do you train your models on our data?
No — unless explicitly approved. By default, your data is private and never used to train public models.
