Meet your new hire who solves every ticket and forgets nothing.
An AI teammate answering technical questions at your support desk and on your website. 24/7, 35+ languages, always verified and cited.
Three moments where work slows down.
14 PDFs, customer on hold
Your support agents dig through manuals for one answer. Twenty minutes or more per ticket.
2,000 visitors a month, same questions
Most go unanswered. Some become tickets. Some become lost sales.
Your expert retires in June
Twenty years of expertise walks out the door. New hires learn the slow way.
Watch Chapter solve technical issues, give insights, and connect to all your knowledge sources
A real heat pump service issue, solved giving the source and exact citation.
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One source. Two big jobs.
Your support and after sales team
Verified answers in seconds, page cited. Share to a colleague on email or WhatsApp and see what your docs don't answer yet.
Customer and technician self-service
Embedded chat answering customers 24/7, in 35+ languages, source quoted. Pre-sales, compatibility, error codes, subsidies, all handled before they become tickets or lost leads.
From scattered docs to verified answers in four steps
A simple onboarding path that turns your existing technical content into a working knowledge layer.
Domain-trained for energy OEM technical docs, schematics and video's
Pre-trained knowledge models for each equipment category with continuous updates from manufacturer specifications.
Solutions for every team, product line and role
Three ways to find the right starting point: by what you want to fix, by what you build, or by who you are.
By use case
By role
What our customers say
Real feedback from technical support teams using Chapter daily.
When a customer calls, I immediately open Chapter and type in the question while I’m still on the line. And it quickly gives me an answer.
Since we have two systems (CRM and performance system), it’s great that Chapter AI provides a single source of information.
He came up with an answer that really made me happy. The information came from different documents, and he had put it together neatly.
When our installers encounter installation questions or error codes in the field, they need instant access to accurate, Solvis-specific procedures, not generic heating advice.
When we encounter an unexpected error in the field, instant access to shared solutions makes all the difference. Instead of waiting for someone to find and share the fix, it’s available right away. It’s heaven. It’s great.
“Chapter provides verified answers in seconds, directly within our CRM. Our support team can resolve queries while the customer is still on the line.”
“The website chatbot handles technical questions 24/7 in multiple languages. It has significantly reduced our support ticket volume while improving customer satisfaction.”
“Chapter captures the installer-specific procedures that only our senior engineers know. When they retire, their expertise stays with us.”
How Solvis structured service knowledge for faster support
Providing product-specific technical guidance to heating installers across Europe.
Read case studyWhy your team and your customers can trust the answers
Every answer cites its source
Page number, document, version. No guessing, no hallucinations. Your support agents see it. Your website visitors see it.
Maintained sector knowledge built in
EU regulations, F-Gas rules, national subsidy schemes, safety codes. Always current. So your chatbot does not invent a subsidy that ended last year.
Chapter learns what you do not yet know
Every question it cannot answer becomes a flagged gap. Your experts fill it once, and every channel improves.
Insights on AI for technical support
Works with your existing tools
Connect Chapter to your CRM, support desk, document storage, and communication tools. Setup in minutes.
Built for enterprise-grade compliance
Start with your internal support team. Grow to your web visitors and installer network.
Start a free trial and our team gets you set up. Talk to us when you are ready to handle customer conversations at scale.
