Cookie Policy

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This policy explains how Chapter Holding B.V. uses cookies and similar technologies on chapter.works and within the Chapter app, including AI assistants and related interfaces. These technologies help us provide secure functionality, understand usage and improve our services. By clicking Accept All on the cookie banner or adjusting your settings in the Cookie Preferences panel, you consent to the technologies described in this policy. You can withdraw or change your consent at any time.

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1. About us

Controller: Chapter Holding B.V.
Address: Fred Roeskestraat 115, Amsterdam, The Netherlands
Email: info@chapter.works

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2. What are cookies

Cookies are small text files placed on your device when you visit a website.
The Chapter app and our AI assistants may also use technologies like local storage, session storage and analytics scripts. These support authentication, security and usage insights.

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3. How we use cookies

We only use technologies that are necessary for our services to function or that you have explicitly consented to. This applies to both the website and the app.

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Strictly necessary

These technologies are required for the website and app to function securely. They cannot be disabled.

Used for:

• Storing your cookie and consent preferences
• Managing login and security sessions in the Chapter app
• Running essential website functions
• Loading Google Tag Manager with consent initially set to denied

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Functional

These technologies remember choices you make and provide enhanced features, such as saving your language or region. If disabled, parts of the website or app may not function as smoothly.

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Analytics

Analytics technologies help us understand how visitors and users interact with the website and the Chapter app. They are only used after consent.

Used for:

• Google Analytics 4 (website)
• Promptwatch (app usage analytics for AI assistants)
• HubSpot analytics events (form performance and engagement)

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Marketing and advertising

Marketing technologies measure campaign effectiveness and help us understand which audiences interact with our content. They are used only on the website and only after consent.

Used for:

• LinkedIn Insight Tag
• Leadinfo
• HubSpot marketing cookies

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Third-party technologies

External providers may place cookies or similar technologies when their scripts run. These include Google, LinkedIn, HubSpot and Leadinfo.

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4. Technologies we use

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Strictly necessary

Consent mode storage
Saves your cookie and tracking preferences.
Environment: Website
Retention: Up to 12 months

Webflow and security cookies
Enable core website functionality and security.
Environment: Website
Retention: Session or persistent

Authentication and session storage
Maintains secure login and AI assistant access.
Environment: Chapter app
Retention: Session

Google Tag Manager default consent
Loads scripts with consent initially set to denied.
Environment: Website
Retention: Session or persistent

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Functional

Locale and language preferences
Remember your chosen language or region.
Environment: Website and app
Retention: Varies

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Analytics

Google Analytics 4
Measures anonymous website usage such as page views and events.
Environment: Website
Retention: Up to 2 years

Promptwatch
Provides product analytics for Chapter AI assistants.
Environment: App
Retention: Varies

HubSpot analytics cookies
Track form interactions and website engagement.
Environment: Website
Retention: 30 minutes to 2 years

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Marketing

LinkedIn Insight Tag
Tracks conversions and measures LinkedIn ad performance.
Environment: Website
Retention: Up to 6 months

Leadinfo
Identifies business IP visits for sales insights.
Environment: Website
Retention: Varies

HubSpot marketing cookies
Support campaign attribution and lead tracking.
Environment: Website
Retention: Varies

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5. Legal basis

Strictly necessary technologies are used based on our legitimate interest in providing a secure and functional website and app.
Analytics, marketing and other non-essential technologies are used only with your consent.

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6. Managing your preferences

You can manage your cookie and tracking preferences at any time via the Cookie Preferences link in the website footer. You can also manage cookies through your browser settings. If you block certain cookies, some website or app features may not function properly.

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7. Your rights

For information about your rights under data protection law and how we process personal data, please refer to our Privacy Policy.

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8. Changes to this policy

We may update this policy from time to time. The most recent version will always be published on this page.

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9. Contact

If you have any questions about this policy or our use of cookies and similar technologies, contact us at info@chapter.works.

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