Every answer your sales team needs, from your own datasheets, specs and knowledge base.
Verified answers for sales, with the page cited, in 35+ languages. Answer the customer on the spot, reply to the email from the source, draft the offer in minutes. When your office is closed, your website keeps answering and hands the buyers to you.
Companies whose sales teams answer with Chapter
"When the system wasn't sure what I meant, it asked: 'Which product? What's your exact situation?' That's what builds trust in the answer."
Same customer, same question.
Two different outcomes.
The answer is in your documentation. The customer is waiting on an email before they sign. Every hour in between, a competitor's quote looks a little better.
One sales rep, one forwarded email, one product specialist who is on the road.
"Let me check that with our technical team." The specialist answers on Thursday. The customer signed elsewhere on Wednesday.
Answered from the datasheet, in the thread, with the page cited. Offer out the same morning.
Answered in two minutes with the source attached. The offer follows before lunch. The specialist never hears about it.
* These numbers are illustrative and serve as an example scenario.
The fastest reply usually wins.
Across 5.7 million inbound leads, conversion was about eight times higher when the first reply came within five minutes. Most companies are nowhere near that.
Sources: InsideSales, Lead Response Study, 5.7 million leads (2021). Workato, B2B lead response test, 114 companies (2026). Invoca, Home Services Buyer Experience Report (2026).
Ask it something a customer would ask
Everything your sales team needs to answer, quote and close faster.
In the customer meeting
30 metres with the standard refrigerant charge. Beyond 30 m, add 40 g of R32 per extra metre, up to 50 m. 1
Answer the technical question on the spot
In the meeting, on the phone, at the trade show. Ask in your own words and get the answer from your datasheets, specs and knowledge base, with the page cited. No “I’ll get back to you”.
Hi, before we sign: will the HP-7K heat our house with the radiators we have? They are from 2011.
Reply
Yes, in most homes. The HP-7K delivers flow temperatures up to 65 degrees, so radiators from 2011 usually stay. 1
Reply to the email from the source
Email, CRM or WhatsApp. Chapter drafts the reply from the documentation, cites the page, and one click puts it in the thread. In the customer’s language, whatever language the manual is in.
Indicative offer: HP-7K single-phase with 200 l buffer tank
Based on: 140 m2, gas boiler from 2011, radiators kept, installation before November.
Draft the spec and the offer in minutes
Give Chapter the customer’s situation: house size, current system, timing. It picks the matching products from your range, applies your product rules and price list, and drafts the spec and an indicative offer. You check it, put your name on it and send.
Radiator compatibility
Sun 22:14Installed price, HP-7K
Sun 23:02Warranty terms
Mon 06:40Your website answers when you are not there
The same knowledge base, on your site, in 35+ languages. Evenings, weekends, holidays. Visitors get the verified answer with the article cited instead of a contact form, and you get a summary of the night’s conversations in the morning.
Replacing a gas boiler, 140 m2, existing radiators. Wants an installed price before November.
Source: website chat, Sun 22:19
Open conversation · Open draft offer
Commercial questions become leads, with the conversation attached
Price, quote, dealer, delivery time. When a visitor asks a buying question, Chapter asks for a name and email and drops the lead in your CRM with the full chat. You start the call already knowing what they want, and if they answered the offer questions on the site, the draft offer is waiting too.
Inventum's sales team answers technical questions in the meeting, not after it
Inventum Technologies has built heat pumps and boilers in Houten since 1908. Partners and installers had plenty of information on the website, but could not find it, so questions went to the service desk and to a handful of experts. Inventum tested Chapter on real questions against its own documentation first. Now sales and service answer technical questions on the spot, with the source shown, and the rollout is moving to installers and end customers next.
One colleague put it simply: if I'd had this tool this morning, it would have saved me half an hour today. Often it's more than that. Sometimes it's the difference between waiting days for an answer and getting it right away.
Works with your CRM, your inbox and your website
Connect Chapter to your CRM, email, document storage and website. Answers land where sales already works, and website leads land in the CRM. Setup in minutes.
Trusted by the people who talk to your customers
Sales, business development and after sales leads at energy manufacturers, in their own words.
When a customer calls, I immediately open Chapter and type in the question while I’m still on the line. And it quickly gives me an answer.
Since we have two systems (CRM and performance system), it’s great that Chapter AI provides a single source of information.
He came up with an answer that really made me happy. The information came from different documents, and he had put it together neatly.
When our installers encounter installation questions or error codes in the field, they need instant access to accurate, Solvis-specific procedures, not generic heating advice.
When we encounter an unexpected error in the field, instant access to shared solutions makes all the difference. Instead of waiting for someone to find and share the fix, it’s available right away. It’s heaven. It’s great.
“Chapter provides verified answers in seconds, directly within our CRM. Our support team can resolve queries while the customer is still on the line.”
“The website chatbot handles technical questions 24/7 in multiple languages. It has significantly reduced our support ticket volume while improving customer satisfaction.”
“Chapter captures the installer-specific procedures that only our senior engineers know. When they retire, their expertise stays with us.”
How Solvis structured service knowledge for faster support
Providing product-specific technical guidance to heating installers across Europe.
Read case studyThe first week, step by step.
Four steps from a URL to your whole sales team answering from verified sources, and a website that does the same at night.
- Day 1
Enter your website URL
We read your pages, datasheets and PDFs. Within one working day, Chapter answers technical questions from them.
- Day 2
Connect your data, your CRM and your price list
Datasheets, specs, offer templates and price lists, from where they already live. Set which website questions go to sales and where the lead lands. Nothing is moved. One session with your team.
- Day 3 and 4
Sales tests it on real customer questions
They check the sources on answers, email replies and offer drafts. Wrong or missing answers get flagged, and your experts fill the gaps once.
- End of the first week
Full rollout, plus a gap report
Everyone in sales gets access and Chapter goes live on your website, around the clock. The report lists the questions your documentation cannot answer yet.
Built for enterprise grade compliance
Questions sales teams ask
Will it quote prices on its own?
Can it really draft an offer or a spec?
Can I use it from my inbox and CRM?
What happens on the website outside office hours?
