Every answer your service team needs, from your own manuals, specs and videos.
Verified answers for first line support, with the page or the video moment cited, in 35+ languages. So the customer gets the answer on the first call.
The questions your service team answers over and over
One assistant that has read every manual, spec and video
Trusted by the people who pick up the phone
Support and after sales leads at energy manufacturers, in their own words.
When a customer calls, I immediately open Chapter and type in the question while I’m still on the line. And it quickly gives me an answer.
Since we have two systems (CRM and performance system), it’s great that Chapter AI provides a single source of information.
He came up with an answer that really made me happy. The information came from different documents, and he had put it together neatly.
When our installers encounter installation questions or error codes in the field, they need instant access to accurate, Solvis-specific procedures, not generic heating advice.
When we encounter an unexpected error in the field, instant access to shared solutions makes all the difference. Instead of waiting for someone to find and share the fix, it’s available right away. It’s heaven. It’s great.
“Chapter provides verified answers in seconds, directly within our CRM. Our support team can resolve queries while the customer is still on the line.”
“The website chatbot handles technical questions 24/7 in multiple languages. It has significantly reduced our support ticket volume while improving customer satisfaction.”
“Chapter captures the installer-specific procedures that only our senior engineers know. When they retire, their expertise stays with us.”
How Solvis structured service knowledge for faster support
Providing product-specific technical guidance to heating installers across Europe.
Read case studyThe product behind it
One knowledge layer, three ways to use it
Your manuals, specs and videos become one verified source. Your service team uses it at their desk first. The same answers can run on your website and in routine tasks whenever you are ready.
Works with your tools & systems
Connects to the tools your service team already works in. Nothing to migrate.
From scattered manuals to an answer on the call
Built for enterprise grade compliance
Questions service teams ask
Does Chapter understand our videos, not just our PDFs?
How does it handle different firmware versions?
What happens when Chapter does not know the answer?
How long does setup take?
