Every answer your service team needs, from your own manuals, specs and videos.
Verified answers for first line support, with the page or the video moment cited, in 35+ languages. So the customer gets the answer on the first call.
Companies whose service teams answer with Chapter
"When a customer calls, I open Chapter and type in the question while I am still on the line. And it quickly gives me an answer."
Same caller, same question.
Two different scenarios.
The answer exists. It is just not in the room. That gap costs your customer a callback and pulls an engineer off real work, every single time.
One support agent, three PDFs, one factory phone number.
"I will call you back today." The customer waits. The engineer loses an hour to a routine question.
Resolved on the first call. No escalation, no call back.
Resolved. The senior engineer never finds out it happened.
* These numbers are illustrative and serve as an example scenario.
Ask it something a customer would ask
Everything your team needs to give the right answer, fast.
Hi, the LED on our Lite thermostat is blinking purple, quite fast. Heating is off in two rooms.
Reply
Communication between the Lite thermostat and the zone module has been lost. 1
Send the answer where the question came in
Email, ticket, WhatsApp or phone. One click puts the answer in the thread.
6.3 LED indications
Fast blinking purple: no communication with the zone module. Check the bus cable between thermostat and module.
Every answer cites the manual
Open the source and the PDF lands on the page, paragraph highlighted.
Customer email, ticket #4822
Die Verbindung zwischen dem Lite-Thermostat und dem Zonenmodul ist unterbrochen. 1
Reply in the customer’s language
German question, English manual, German answer. 35+ languages, nothing to configure.
E-42 after firmware 4.2 update, QH-175
Asked 6× this week300 l buffer tank compatibility
Asked 3×Defrost cycle length in winter mode
Answered by R. de VriesTorque for QM13 hose coupling
Answered by M. KellerFind the gaps in your documentation
Every question the agent could not answer lands in one list. Upload the manual, write the article or assign an expert. Fixed once, answered forever.
Solvis put 234 documents behind one search box
Solvis builds heating systems and supports installers across Germany. Their service desk worked from a shared drive of manuals, bulletins and training videos that had grown faster than anyone could index it. Chapter read all of it in the first week. Since then, first line agents answer from the documents directly, and escalations go to engineering only when the documentation is silent.
We have manuals up to about 90 pages. You don’t really go through all the manuals while installing a system. Every assistance that helps installers get the right information faster is a help.
Works with your existing tools
Connect Chapter to your CRM, support desk, document storage, and communication tools. Setup in minutes.
Trusted by the people who pick up the phone
Support and after sales leads at energy manufacturers, in their own words.
When a customer calls, I immediately open Chapter and type in the question while I’m still on the line. And it quickly gives me an answer.
Since we have two systems (CRM and performance system), it’s great that Chapter AI provides a single source of information.
He came up with an answer that really made me happy. The information came from different documents, and he had put it together neatly.
When our installers encounter installation questions or error codes in the field, they need instant access to accurate, Solvis-specific procedures, not generic heating advice.
When we encounter an unexpected error in the field, instant access to shared solutions makes all the difference. Instead of waiting for someone to find and share the fix, it’s available right away. It’s heaven. It’s great.
“Chapter provides verified answers in seconds, directly within our CRM. Our support team can resolve queries while the customer is still on the line.”
“The website chatbot handles technical questions 24/7 in multiple languages. It has significantly reduced our support ticket volume while improving customer satisfaction.”
“Chapter captures the installer-specific procedures that only our senior engineers know. When they retire, their expertise stays with us.”
How Solvis structured service knowledge for faster support
Providing product-specific technical guidance to heating installers across Europe.
Read case studyThe first week, step by step.
Four steps from a URL to your whole team answering from verified sources.
- Day 1
Enter your website URL
We read your pages, PDFs and spec sheets. Within one working day, Chapter answers questions from them.
- Day 2
Connect your data
Manuals, schematics and videos, from where they already live. Nothing is moved. One session with your team.
- Day 3 and 4
One team tests it on real service requests
They check the sources. Wrong or missing answers get flagged, and your experts fill the gaps once.
- End of the first week
Full rollout, plus a gap report
Everyone on the team gets access. The report lists the questions your documentation cannot answer yet.
Built for enterprise grade compliance
Questions service teams ask
Does Chapter understand our videos, not just our PDFs?
How does it handle different firmware versions?
What happens when Chapter does not know the answer?
How long does setup take?
