The platform
One verified source behind every answer.
Chapter turns your manuals, schematics and service history into one verified source your team and your customers can act on.
Used by 25+ energy OEMs
·
Hosted in the EU
Knowledge base
Heat pump manual
Service bulletin 2024-03
Wiring schematic
F-Gas regulation pack
Chapter Agent
Verified
Which refrigerant for this unit under current rules?
Use R32 for this model. R410A is being phased down under F-Gas.
📄 Manual p.31
📋 F-Gas pack
Answered in 1.2s · Source verified
Watch
See the platform answer a real question.
Two minutes, one error code, answered at the desk and on the website.
Trusted by 25+ energy OEMs
E.ON
Panasonic
Victron
Solvis
Qvantum
The problem
Your technical knowledge is everywhere, except where you need it.
Scattered across systems.
Manuals in SharePoint, schematics on a drive, fixes in someone’s inbox.
Buried in formats search misses.
A PDF, a bulletin, a video, a CAD file. The same answer in five formats, none searchable.
Lost when someone leaves.
Twenty years of fixes walks out the door with each retirement.
How it fits together
One knowledge layer, used across your business.
Everything draws from the same verified source, so every answer stays consistent across your business.
Your content
Manuals
Schematics and CAD
Videos and bulletins
Service history
Verified knowledge layer
Connected, current, cited.
Used across
Your support desk
Your website
Routine tasks
Part one
The knowledge layer
A trusted layer of your knowledge, verified and connected to your existing tools.
Part two
The answers
Answers in seconds, with the source cited every time, for your team and your customers.
Part three
The routine work
Routine work handled, so your experts focus on the problems only they can solve.
How it works
From scattered docs to verified answers.
01
Plug in
Connect SharePoint, Drive, your CRM and ERP.
02
Ask
Type, paste an error code, or upload a photo.
03
Share
Forward answers to a colleague or a customer chat.
04
Spot gaps
Chapter flags what it could not answer, so experts fill the gap once.
Customers
What energy OEM teams say.
“When a customer calls, I open Chapter while still on the line and read back the verified answer.”
“Our data sat in separate systems. Chapter is the single source the whole team now works from.”
“Our installers get the procedure for the unit in front of them in seconds, with the source cited.”
Integrations
Works with the systems your data already lives in.
Knowledge storage
CRM
Support desk
ERP
PIM
Field service
chapter
SharePoint
HubSpot
Salesforce
freshdesk
Zendesk
SAP
SyncForce+
plus many more
Connect your existing tools and Chapter keeps the knowledge in sync across every channel.
See all integrations →
Trust & security
Built for enterprise-grade compliance
ISO 27001
Certified
GDPR compliant
EU regulated
EU AI Act
Ready
EU hosted
Data sovereignty
FAQ
Questions buyers ask.
How does Chapter make sure answers are accurate?
Every answer is generated from your own verified sources and cites the exact document and page, so your team can always check it.
What data does Chapter use, and what stays where?
Chapter connects to your existing systems and uses only your content. Your data stays in the EU and is never used to train shared models.
Which languages does it support for our installers and customers?
Chapter answers in 35+ languages, so your installers and customers get the same verified answer in their own language.
How is our data kept safe?
Hosted in the EU, ISO 27001 certified and GDPR compliant, with encryption in transit and at rest.
Get started
Put your knowledge to work.
Sign up free, upload a manual, and ask the question your team asks most.
