Field Service Automation for on-site operations
Turn manuals and service knowledge into real-time guidance for technicians, exactly when and where the work happens
HVAC
Batteries
Transformers
EMS
HV Equipment
EV Chargers
Inverters
HV Equipment
EV Chargers
Inverters
HVAC
Batteries
Transformers
EMS
Field Service Automation that supports technicians on site
Built for the field
Real-time guidance, step by step
Turn manuals and service procedures into clear, step by step instructions technicians can rely on during the job
Fewer callbacks and escalations
Give field teams instant access to the right answer, reducing repeat visits and pressure on back office support
Trusted answers in real conditions
Every instruction is grounded in your own data and traceable to the source, even in safety critical environments
Step 1: Plug-and-play architecture
Connect your tools, platforms, and data sources
Chapter AI starts with an AI readiness assessment for the energy and installation sector, mapping content, identifying gaps, and preparing your technical documentation.
It then connects to your existing systems and data sources to deliver instant answers in the field or at the desk.
Step 2: Deploy AI Chatbots
Place smart chatbots where you need them
Your chatbot becomes the first touchpoint — resolving common questions with real-time answers from your connected systems.
Agent Assist
Empower your support agents and other colleagues with fast and easy access to your full (product) knowledge database — via the Chapter AI chatbot.
Field Assist
Make your support available 24/7 to workers in the field — by integrating the Chapter AI chatbot into your app or website.
Consumer Assist
Give your customers 24/7 access to trusted product knowledge — through the Chapter AI chatbot on your website.
Product video
See how technicians get real time guidance on site
A quick look at how service manuals and procedures become clear, step by step instructions technicians can follow during the job.
Step 3: Observe the results
Faster resolutions, fewer tickets, more conversions.
Chatbots handle questions. Agents handle tasks. Together, they automate workflows and allow your team to focus on tasks that create value.
+40%
-40%
+24%
0
Security & Hosting
Enterprise-grade security by Default
Free up 6+ hours of manual tasks per week with a dedicated AI agent — trained for your business
End-to-end encryption
All data is encrypted in transit (TLS 1.2+) and at rest (AES‑256), by default
No data training by default
Your data stays yours — we never use it for AI training unless you give explicit permission
Full auditability and access control
Detailed audit logs and fine-grained permission management for full visibility and control
Your content is safe with us
When we encounter an unexpected error in the field, having instant access to shared solutions makes all the difference. Instead of waiting for someone to discover and pass on the fix, it’s available right away for everyone. It’s heaven — it’s great.
Since we have two systems (CRM and performance system), it’s great that Chapter AI provides a single source of information.
When a customer calls, I immediately open Chapter and type in the question while I’m still on the line. And it quickly gives me an answer.
When our installers encounter installation questions or error codes in the field, they need instant access to accurate, Solvis-specific procedures, not generic heating advice.
He came up with an answer that really made me happy. The information came from different documents, and he had put it together neatly
FAQ
Frequently Asked Questions
Do we need to format or tag our documentation first?
No — Chapter AI syncs with your existing folder structure and reads documents as they are. No manual tagging required.
What happens when our documentation changes?
Your AI agents automatically update in the background. There’s no need to re-upload or retrain them.
Can we restrict what certain agents can access?
Yes. Admins have full control over which agents see what content, down to the folder or document level.
Where is our data stored?
We offer EU- or US-based cloud storage options, and follow strict encryption standards (TLS 1.2+, AES 256-bit).
Do you train your models on our data?
No — unless explicitly approved. By default, your data is private and never used to train public models.
