Service & Support
Filo
Field Assist Agent
Service & Support
Filo
Field Assist Agent
1.5 FTE
Key Characteristics
Hi, I'm Filo. I keep a close eye on every incoming service alert and instantly match it to the technician best equipped to handle it — based on skill, location, and availability. Think of me as your smart dispatch brain: no delays, no guesswork, just the right person at the right place, every time.
Matches service tasks to the right technician in seconds
Balances workloads across the team
Reduces response time and unnecessary truck rolls
Adapts to changing conditions — traffic, reschedules, and emergencies
Example Scenario
A battery storage unit triggers a critical alert. Filo checks the severity, filters available technicians with the right certification nearby, and dispatches the best match — all before your team finishes their coffee.
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