Service & Support
Seth
Setting Configuration Agent
Service & Support
Seth
Setting Configuration Agent
1.5
Key Characteristics
Seth empowers field technicians to make system configuration changes instantly — without waiting for someone at HQ to manually access internal OEM tools. Whether it’s an inverter or a battery EMS, Seth acts through the Field Assist chatbot, providing secure access to critical settings. That means less friction, no back-office bottlenecks, and faster time-to-resolution.
Grants technicians access to settings without back-office support
Integrates with existing EAM and OEM platforms
Reduces service delays by empowering field roles
Works securely within Field Assist chatbot flows
Example Scenario
A technician on-site with a malfunctioning battery system needs to adjust the discharge rate setting. Instead of calling OEM support, they open the Field Assist chatbot. Seth authenticates the request, exposes the correct settings, and applies the change instantly — without involving back-office staff.
More Agents
Service & Support
Seth
Setting Configuration Agent
I let technicians adjust system settings directly in the field — no need to loop in the OEM back-office. Faster fixes, fewer delays.
R&D and Product
Manny
Manual Update Detector Agent
Spots outdated docs based on real-world usage
