Meet your new hire
The AI teammate that knows every manual, schematic and training video. Better-supported installers mean fewer errors and faster progress for HVAC.
Three moments where work slows down.
14 PDFs, customer on hold
Your support agents dig through manuals for one answer. Twenty minutes or more per ticket.
2,000 visitors a month, same questions
Most go unanswered. Some become tickets. Some become lost sales.
Your expert retires in June
Twenty years of expertise walks out the door. New hires learn the slow way.
3 simple steps to get started
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What our customers say
Real feedback from technical support teams using Chapter daily.
We chose Chapter because they are dedicated to our industry, the manufacturing sector, allowing us to guarantee a higher level of quality than generic AI. Paired with their support during implementation, it’s a great collaboration.
We looked at building our own tooling, but that would mean another thing to maintain ourselves. With Chapter, it was easy to load our information, use the system and add users.
When our installers encounter installation questions or error codes in the field, they need instant access to accurate, Solvis-specific procedures, not generic heating advice.
When we encounter an unexpected error in the field, instant access to shared solutions makes all the difference. Instead of waiting for someone to find and share the fix, it’s available right away. It’s heaven. It’s great.
“Chapter provides verified answers in seconds, directly within our CRM. Our support team can resolve queries while the customer is still on the line.”
“The website chatbot handles technical questions 24/7 in multiple languages. It has significantly reduced our support ticket volume while improving customer satisfaction.”
“Chapter captures the installer-specific procedures that only our senior engineers know. When they retire, their expertise stays with us.”
How Solvis structured service knowledge for faster support
Providing product-specific technical guidance to heating installers across Europe.
Read case studyBuilt for enterprise grade compliance
Questions buyers ask.
How does Chapter make sure answers are accurate?
How does Chapter make sure answers are accurate?
How does Chapter make sure answers are accurate?
How does Chapter make sure answers are accurate?
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