Find what your AI can't answer. Fix it once.
Every wrong or missing answer becomes a tracked gap with an owner. Your expert fixes it once, and it applies in every market and every language.
I couldn't find E03 in your X6 documentation.
One wrong answer. Three people pay for it.
Most AI support tools log a weak answer in a dashboard. Nobody owns it, so the same question travels from the field to your best expert, every week.
Follow one gap from installer to fix.
One tap on a weak answer creates a gap. Thumbs-downs from anonymous visitors on a published widget count too, and Chapter detects weak answers by itself.
It lands with the conversation attached. Experts work from one inbox, grouped by topic and ranked by how often people ask.
Upload the missing manual, write or update an article, annotate the source, or pass it to the person who knows.
An annotation overrides the outdated statement it contradicts. It applies to every installer, every market and every language.
They get a message in their own language, so flagging a problem next time feels worth doing.
The installer is told in the language they asked in.
Who has to watch the dashboard? Nobody.
Gaps come to the people who can fix them. Admins and experts get that week's gaps by email, each with a concrete way to close it.
What our customers say
Real feedback from technical support teams using Chapter daily.
We chose Chapter because they are dedicated to our industry, the manufacturing sector, allowing us to guarantee a higher level of quality than generic AI. Paired with their support during implementation, it’s a great collaboration.
We looked at building our own tooling, but that would mean another thing to maintain ourselves. With Chapter, it was easy to load our information, use the system and add users.
When our installers encounter installation questions or error codes in the field, they need instant access to accurate, Solvis-specific procedures, not generic heating advice.
When we encounter an unexpected error in the field, instant access to shared solutions makes all the difference. Instead of waiting for someone to find and share the fix, it’s available right away. It’s heaven. It’s great.
“Chapter provides verified answers in seconds, directly within our CRM. Our support team can resolve queries while the customer is still on the line.”
“The website chatbot handles technical questions 24/7 in multiple languages. It has significantly reduced our support ticket volume while improving customer satisfaction.”
“Chapter captures the installer-specific procedures that only our senior engineers know. When they retire, their expertise stays with us.”
How Solvis structured service knowledge for faster support
Providing product-specific technical guidance to heating installers across Europe.
Read case studyQuestions buyers ask.
Find out what your agent can't answer yet.
Start with your own documents. Your first gap list shows you where to begin.
