Your knowledge base, finally answering on your website.
Chapter turns your knowledge base into verified answers on your site, for customers and installers, in 35+ languages, with the article cited. Publish once, answer everywhere.
The questions your website should already answer
One knowledge base that answers on your website
The teams on the other end of your website
Support and after sales leads at energy manufacturers, on what changed once every answer cited its source.
When a customer calls, I immediately open Chapter and type in the question while I’m still on the line. And it quickly gives me an answer.
Since we have two systems (CRM and performance system), it’s great that Chapter AI provides a single source of information.
He came up with an answer that really made me happy. The information came from different documents, and he had put it together neatly.
When our installers encounter installation questions or error codes in the field, they need instant access to accurate, Solvis-specific procedures, not generic heating advice.
When we encounter an unexpected error in the field, instant access to shared solutions makes all the difference. Instead of waiting for someone to find and share the fix, it’s available right away. It’s heaven. It’s great.
“Chapter provides verified answers in seconds, directly within our CRM. Our support team can resolve queries while the customer is still on the line.”
“The website chatbot handles technical questions 24/7 in multiple languages. It has significantly reduced our support ticket volume while improving customer satisfaction.”
“Chapter captures the installer-specific procedures that only our senior engineers know. When they retire, their expertise stays with us.”
How Solvis structured service knowledge for faster support
Providing product-specific technical guidance to heating installers across Europe.
Read case studyThe product behind it
One knowledge layer, three ways to use it
Your knowledge base becomes one verified source. It answers on your website first. The same answers can serve your support team at their desk and run in routine tasks whenever you are ready.
Works with your tools & systems
Connects to where your knowledge base already lives. Nothing to migrate, nothing to rebuild.
From knowledge base to answers on your own site
Built for enterprise grade compliance
Questions marketing teams ask
Do we have to rebuild our knowledge base?
How do visitors know the answer is correct?
What happens with questions it cannot answer?
Which languages does it support?
