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What our customers say
Real feedback from technical support teams using Chapter daily.
We chose Chapter because they are dedicated to our industry, the manufacturing sector, allowing us to guarantee a higher level of quality than generic AI. Paired with their support during implementation, it’s a great collaboration.
We looked at building our own tooling, but that would mean another thing to maintain ourselves. With Chapter, it was easy to load our information, use the system and add users.
When our installers encounter installation questions or error codes in the field, they need instant access to accurate, Solvis-specific procedures, not generic heating advice.
When we encounter an unexpected error in the field, instant access to shared solutions makes all the difference. Instead of waiting for someone to find and share the fix, it’s available right away. It’s heaven. It’s great.
“Chapter provides verified answers in seconds, directly within our CRM. Our support team can resolve queries while the customer is still on the line.”
“The website chatbot handles technical questions 24/7 in multiple languages. It has significantly reduced our support ticket volume while improving customer satisfaction.”
“Chapter captures the installer-specific procedures that only our senior engineers know. When they retire, their expertise stays with us.”
How Solvis structured service knowledge for faster support
Providing product-specific technical guidance to heating installers across Europe.
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