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A specialist walks through Chapter on a real use case.
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What our customers say
Real feedback from technical support teams using Chapter daily.
When a customer calls, I immediately open Chapter and type in the question while I’m still on the line. And it quickly gives me an answer.
Since we have two systems (CRM and performance system), it’s great that Chapter AI provides a single source of information.
He came up with an answer that really made me happy. The information came from different documents, and he had put it together neatly.
When our installers encounter installation questions or error codes in the field, they need instant access to accurate, Solvis-specific procedures, not generic heating advice.
When we encounter an unexpected error in the field, instant access to shared solutions makes all the difference. Instead of waiting for someone to find and share the fix, it’s available right away. It’s heaven. It’s great.
“Chapter provides verified answers in seconds, directly within our CRM. Our support team can resolve queries while the customer is still on the line.”
“The website chatbot handles technical questions 24/7 in multiple languages. It has significantly reduced our support ticket volume while improving customer satisfaction.”
“Chapter captures the installer-specific procedures that only our senior engineers know. When they retire, their expertise stays with us.”
How Solvis structured service knowledge for faster support
Providing product-specific technical guidance to heating installers across Europe.
Read case study