For OEMs

Instant Access to your Knowledge with Chapter AI

With Chapter AI, all your content is just a question away:
streamlined, searchable, and always up to date.

Watch Chapter AI in action and see
how it can elevate your operations.

Trusted by

Outcome of using Chapter AI after 4 months

55%

Faster Information Retrieval Time (reduced from 12 minutes to 5.4 minutes)

40%

Fewer First-Line Support Tickets
from Installers

30%

Reduction in Telephone Support Calls

4.7/5

Average User Satisfaction Rating
on AI Performance

2.5 FTE

Virtually Added to Support Capacity
(through AI-powered customer support)

Want to know the exact outcome for your company?

Benefits

AI-Powered Support Team

1st and 2nd line tickets are answered in concise text, targeted video snippets, and specific manual excerpts instantly.

Multilingual Support

Facilitate operations across multiple countries with support for 50+ languages.

Seamless Integration in your tech stack

Chapter AI integrates seamlessly with your existing tech stack — from support platforms and CRMs to ERPs and communication tools — enhancing workflows without disruption.

Always up-to-date Information

Automatic product updates integrated into the installer's daily workflow.

AI powered teams

While 80% of installer questions can be answered by AI, complex issues will always require human expertise. Chapter equips service teams with the context and tools they need to deliver efficient, effective remote support.

Chapter's AI is specifically designed for manufacturers in the energy sector.

Empowering you to focus resources on complex queries, while collecting valuable data to help your product development team optimize offerings for your market.

Scheme of different layers of Support

How you can use Chapter

Chapter AI is a versatile knowledge layer that integrates seamlessly into any channel you choose—whether in your support ticketing system, through a website chatbot, or via voice calls in your IVR system. For installers on the go, the Chapter App provides easy access anytime, anywhere.